At Matto Herbal, we strive to provide our customers with the best quality herbal products. If you are not completely satisfied with your purchase, we are here to help.

Returns

• We accept returns within 15 days of the delivery date.
• Items must be unused, unopened, and in their original packaging.
• To initiate a return, please email us at [your email] with your order number and reason for return.
• Customers are responsible for return shipping costs unless the item received is defective or incorrect.

Refunds

• Once we receive and inspect the returned item, we will notify you about the status of your refund.
• If approved, the refund will be processed to your original payment method within 5-7 business days.
• Shipping charges are non-refundable.

Exchanges

• If you received a defective or incorrect item, we offer a free exchange. Please contact us within 7 days of delivery.
• Exchanges are subject to product availability.

Non-Returnable Items

• Opened or used herbal products due to hygiene and safety reasons.
• Items purchased on clearance or as part of a final sale.

Late or Missing Refunds

• If you haven’t received a refund yet, check with your bank or payment provider as processing times may vary.
• If you still have issues, contact us at [your email].

Contact Us For any return-related queries, feel free to reach out to our customer support team at [your email] or call us at [your contact number].